ITIL Service Management Practices
Explore running key processes and services in ITIL
The Service Management practices are structured approaches that help organisations deliver, manage, and continually improve IT services aligned with business needs.
IT Asset Management
Ensures that IT assets are properly accounted for, maintained, and optimised throughout their lifecycle
Asset Management →
Incident Management
Focuses on restoring normal service operation as quickly as possible after an interruption
Incident Management →
Change Enablement
Ensures that changes to services and infrastructure are assessed, authorised, and implemented with minimal risk and disruption
Change Enablement →
Service Desk Management
How ITIL recommends runing an IT Service desk to support your customers, be they internal or external.
Service Desk Management →
Problem Management
Reduces the likelihood and impact of incidents by identifying and managing the root causes of recurring issues.
Problem Management →
Request Management
Focuses on the handling of service requests – the everyday tasks and user needs that keep an organisation running smoothly
Request Management →
Business Analysis
How to identify business needs and recommend effective solutions that deliver value and support strategic objectives.
Business Analysis →
Performance & Capacity Management
Ensure services and infrastructure deliver the required performance and capacity efficiently, cost-effectively
Performance & Capacity Management →
Availability Management
A practice designed to nurture and maintain the bond between service providers, customers, and other stakeholders.
Relationship Management →
Monitoring & Event Management
Observe services and components, detect changes in state, and identify and respond to events to ensure normal operations
Monitoring & Event Management →
Service Level Management
Define, document, monitor, and manage service quality through agreements between the service provider and customers
Service Level Management →
Service Catalogue Management
Ensure that accurate and up-to-date information about all available services and their current status
Service Catalogue Management →
Release Management
Make new or changed services and features available for use in a controlled and coordinated way
Information Security Management →
Workforce & Talent Management
Description of the 14 number card
Information Security Management →