Articles
My articles across various subject – all for you to review.
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How to Create a Request Management Process
Read this practical guide to how to create a request management process, written in plain English with examples and tips for busy managers and teams.
Request Management What is request management? Where incidents are typically viewed as interruptions to regular service (i.e. things going wrong), request management is responding to requests from the business for knowledge or new services (e.g. a new laptop or ‘how do I…’ queries). Request management focuses on handling service requests from users in a structured, … Read more
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Onboarding Training Plan
Read this practical guide to onboarding training plan, written in plain English with examples and tips for busy managers and teams.
Used when a new employee joins the team and structures their induction. This digital template is designed to streamline the onboarding process for new Help Desk Analysts. Tailored for IT managers, team leaders, and HR professionals, this plan covers every aspect of initial training, from company orientation to hands-on practice. What is the Purpose of … Read more
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The Major Incident Process
My guide to the major incident process in IT service management and how to run them.
The following summarises the key components of a major incident process under ITIL. The following video gives an overview of the process and some key understandings around the process. Major Incident Management Process Overview The following steps summarise the major incident process and can be downloaded in the file above which can be tailored to … Read more
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The Groupthink Trap: How Conformity Can Break Your Business
Read my article on the pitfalls of groupthink bias and how to avoid it.
“Groupthink” is a term coined by psychologist Irving Janis in 1972 to describe a situation where the desire for group harmony overrides rational decision-making. Essentially, it happens when people in a group value consensus over the quality of the outcome, leading to less-than-optimal decisions. Or, to put it another way, a group can value an … Read more
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A Dive into Meeting Statistics, Culture, Productivity, and Costs
Read my article on the meeting statistics in 2025. Shocking figures about how much time and energy we spend analysing and talking.
Introduction The dynamics of workplace meetings have undergone considerable change, especially in the context of remote work and ever-evolving office norms. Recent reports from Owl Labs, Atlassian, and Doodle offer a comprehensive look into the current state of meetings. This article aims to synthesise these meeting statistics into actionable conclusions for employers and employees. Key … Read more
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Situational Leadership
My exploration of the ‘Situational Leadership’ model by Paul Hersey and Ken Blanchard. How to adapt your style to different levels of ability.
I have long advocated for the Situational Leadership model Paul Hersey, and Ken Blanchard developed. Over the years, I’ve found it to be an invaluable framework for personal and professional growth and for guiding those I’ve had the privilege to lead. A lot of leadership discussion is, well, ‘fluff’. But this strategy fundamentally changed how I approached … Read more
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How To Take Over A Project
Practical project management guidance on how to take over a project, focusing on simple tools, templates and conversations that keep delivery on track.
The following article is going to outline how to take over a project and conduct a robust project handover. The Key Steps To Taking Over a Project A few times in my career, I’ve needed to step into in-flight IT projects, pick them up and run with them. It’s not an easy thing to do. … Read more
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9 Methods to Prevent Scope Creep
Read this practical guide to 9 methods to prevent scope creep, written in plain English with examples and tips for busy managers and teams.
Imagine a meticulously planned project falling apart due to unforeseen changes and continuous adjustments. This nightmare can become a reality if scope creep takes hold of your project. This blog post will provide you with a comprehensive understanding of scope creep, its causes, and strategies for prevention. With our guidance, you will be well-equipped to … Read more
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Unlocking the Power of OKRs
My guide on how OKRs (Objectives & Key Results) can change your approach to everything!
In the fast-paced world of business, an effective goal-setting strategy is essential to keep organizations focused and aligned. Enter the OKR (Objectives and Key Results) framework, a powerful tool that empowers teams to reach their full potential. Ready to unlock the power of OKRs and supercharge your organization’s performance? Let’s dive in! Short Summary Understanding … Read more
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How to Use OKRs in Projects
How to use OKRs in Projects – My definitive guide with examples.
Objectives and Key Results (OKRs) are a powerful tool for setting team goals. While there are multiple goal-setting methodologies, OKRs stand out for their adaptability, precision, and focus on alignment and accountability. Typically OKRs are used for corporate objective setting and cascading, but here, I will unlock OKRs in projects and explore how they can … Read more