Articles
My articles across various subject – all for you to review.
-
ITSM vs ITIL: Understanding the Difference
Learn about itsm vs itil in the context of ITIL 4, with clear explanations, everyday examples and tips you can use with a real IT team.
ITSM vs ITIL Common Questions What is IT Service Management (ITSM)? IT Service Management, or ITSM, is identified as a comprehensive strategic initiative aimed at the effective design, delivery, management, and enhancement of IT services within an organisation. This initiative is structured to align IT services with overarching business objectives, ensuring suitable processes, … Read more
-
Evaluating IT Service Strategy Performance
Read this practical guide to evaluating it service strategy performance, written in plain English with examples and tips for busy managers and teams.
Measuring and understanding performance plays a pivotal role in strategic decision-making, where being ‘data-driven’ is increasingly important. Key Performance Indicators (KPIs) and metrics serve as the backbone for evaluating the effectiveness and efficiency of IT service strategies, enabling organisations to align their IT services with overall business objectives. Key Metrics and KPIs for IT Service … Read more
-
Impact of Geopolitical Conflicts on Cybersecurity Risks
Read this practical guide to impact of geopolitical conflicts on cybersecurity risks, written in plain English with examples and tips for busy managers and teams.
Introduction Recent geopolitical conflicts – notably Russia’s war in Ukraine and the Israel–Hamas war – have led to a surge in cyber threats that extend far beyond the conflict zones. These wars have blurred the line between state-sponsored cyber operations and criminal attacks, putting businesses and IT teams in the UK, EU, and US on … Read more
-
Exploring UK Data Protection and Online Privacy Laws
Read this practical guide to exploring uk data protection and online privacy laws, written in plain English with examples and tips for busy managers and teams.
In the UK, Data protection and online privacy are governed by three main pieces of legislation: Each plays a unique role while working harmoniously to create a comprehensive legal framework for UK data protection. This article explores these laws, their relationship to one another, and their EU counterparts. What Is the UK GDPR and How … Read more
-
Top 10 Common Mistakes When Implementing ISO 27001
Plain-English guidance on top 10 common mistakes when implementing iso 27001 for organisations working towards ISO 27001, with practical examples, checklists and templates for smaller teams.
Implementing ISO 27001 can be challenging, especially for organisations new to information security management. It’s a journey that requires careful planning, thoughtful execution, and a deep commitment to change. But don’t let the challenges discourage you—avoiding common pitfalls can make the process smoother, more effective, and ultimately more successful. Here are the top 10 mistakes … Read more
-
Demystifying Information Technology Governance: A Comprehensive Definition Guide
Read this practical guide to what is governance it definition frameworks best practices in 2023, written in plain English with examples and tips for busy managers and teams.
Information Technology Governance Definition Information technology governance definition; often abbreviated as IT governance, is a subset of corporate governance focused on managing and effectively using information technology (IT) to support an organisation’s goals and objectives. It involves establishing frameworks and processes that ensure IT resources are utilised responsibly, efficiently, and aligned with the organisation’s overall … Read more
-
Ransomware Readiness: The Reality Check
Exploring what to do in the event of a ransomware attack. Are you prepared?
I recently ran a survey to understand how prepared organisations are for ransomware, and the results were sobering: That spread is concerning as attackers only need a single weak point to cripple a business. The divide between confidence and uncertainty highlights just how uneven preparedness really is across different sectors. Real‑world Examples Ransomware isn’t an … Read more
-
Business Case Template: Comprehensive Step-by-Step Guidance
Download my free business case template to help you define your project’s purpose in its early stages and ‘sell’ it to those who can approve it.
Transform your project ideas into clear, convincing, and well-supported proposals. Introduction to the Business Case Template Our Business Case Template serves as a detailed, systematic tool designed to help you structure, evaluate, and present your project proposals in a compelling, professional manner. Whether you’re seeking internal management approval, approaching external investors, or preparing an options … Read more
-
12 Practical Steps to Minimise the Risk of Personal Data Breaches
12 Steps to help minimise your risk of having a data breach. Practical advice and guidance on protecting yourself in an increasingly dangerous time.
12 Smart Ways to Protect Personal Data and Avoid Breaches By Alan Parker Losing control of someone’s personal data can cause serious problems for any business. It can lead to fines, legal trouble, bad press, and lost trust from customers. The good news is that many data breaches can be avoided by taking simple steps … Read more
-
The Ultimate Guide to the 9 Best Project Management Books of 2025
My guide on my top 9 best project management books. Something for all types of project managers.
As someone who’s been immersed in project management for years, I’ve read more than my fair share of books on the topic. Some are dry checklists, others full of theory, but every so often you come across books that genuinely help you level up — whether you’re just starting out, leading complex cross-functional initiatives, or … Read more