Articles
My articles across various subject – all for you to review.
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ITIL Organisational Change Management
Discover how ITIL OCM enhances smooth transitions in processes and technologies for effective organisational change.
Introduction ITIL Organisational Change Management (OCM) ensures that organisational changes—processes, technologies, or structures—are implemented smoothly, effectively, and with lasting positive outcomes. But what exactly does this entail, and why is it so crucial for organisations today? ITIL v4, the latest IT Infrastructure Library framework iteration, strongly emphasises managing the human aspects of technological changes. It … Read more
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ITIL Measurement and Reporting
Discover how ITIL measurement and reporting can drive data-driven decisions and improve IT performance for your organisation.
Every strategic conversation I sit in these days includes the phrase “data-driven”, the ITIL Measurement and Reporting practice provides the tools to make IT performance visible, meaningful, and actionable. This isn’t about collecting numbers for the sake of it. It’s about telling the story of IT—how it’s performing, where it’s adding value, and where it … Read more
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ITIL Knowledge Management
Discover how ITIL knowledge management preserves business insights, ensuring continuity as employees transition.
Keeping What the Business Knows, Even When People Leave In the sitcom Only Fools and Horses, Trigger proudly accepts an award for keeping the same broom for 20 years—though it’s had 17 new heads and 14 new handles. The joke’s not far from a philosophical thought experiment: if you replace every part of something, is … Read more
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ITIL Architecture Management: Aligning IT With Business for Real Impact
Discover how ITIL architecture management bridges IT and business for impactful results. Enhance your strategy today.
When most people think of IT architecture, they picture network diagrams and dusty infrastructure maps. But in ITIL Architecture Management is something much bigger—and much more strategic. It’s not just about the tech stack. It’s about making sure your IT landscape is designed to support your organisation’s goals—not get in the way of them. In … Read more
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ITIL Continual Improvement Practice
Read my guide on ITIL’s continual improvement practice. Stop falling behind and try to get ahead with a constant cycle of service improvement.
Is your IT team constantly firefighting but rarely getting ahead? Continual Improvement—the backbone of ITIL v4’s approach to evolving IT services—helps you shift from reactive to proactive. Instead of just keeping the lights on, it’s about asking: how can we do this better? Whether it’s reducing ticket volumes, speeding up response times, or aligning more … Read more
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How to Measure Information Security Maturity
Discover how to assess information security maturity for better risk management and compliance in your organisation.
How to Measure Information Security Maturity Understanding your organisation’s maturity in managing information security is key to driving effective risk reduction, improving compliance, and aligning with business objectives. This model provides a structured, progressive way to measure and improve across seven key areas. Performance Measurement How effectively do you measure the success of your information … Read more
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Information Security KPIs
Explore my guide to creating simple and useful Information Security KPIs.
Information Security KPIs: How to Start Measuring What Matters When it comes to managing information security effectively, it’s easy to become overwhelmed by the sheer volume of data available. Organisations often feel pressured to track dozens of metrics in an attempt to demonstrate maturity or meet compliance goals. However, in practice, the most effective Key … Read more
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ITIL Information Security Management
ITIL information security management practice guide – learn how ITIL recommends you approach security in your organisation.
Introduction Within the ITIL v4 framework, Information Security Management is not merely a defensive measure but a strategic asset that underpins information confidentiality, integrity and availability. Or, as we often refer to it in Info Sec circles, “The CIA”. As cyber threats become increasingly sophisticated and pervasive, the role of Information Security Management transcends traditional … Read more
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ITIL Continual Improvement Model
Explore what makes the ITIL continual improvement model – how to strive for continuous service improvements to delight your customers.
Continual Improvement & The Quality Cycle Before I start this overview of the ITIL continual improvement model, I know it will be like a college lecture, but stay with me. The quality cycle is well known, so if you aren’t aware of it already, you would do well to at least grasp the basics. Also, … Read more
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The ITIL Service Value Chain
Read my guide to understand the ITIL service value chain (SVC) and understand the approach to creating strong value in ITSM
The ITIL Service Value Chain (SVC) is an operational model that underpins the core of ITIL 4, providing a flexible and adaptable approach to creating, delivering, and continuously improving services. Here, we delve into the essence of the Service Value Chain, exploring its key activities, scope, how itil service value chain, streams, and practical examples … Read more