Articles
My articles across various subject – all for you to review.
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RAID Log Template – Risks, Actions, Issues & Decisions
Download my RAID log template and adapt it to your project. The RAID log is a great tool for tracking Risks, Actions, Issues and Decisions.
A simple tool to manage a variety of aspects of a project in one place. First up, if you want a RAID log template you can use, please click on the link below to download one. What Is a RAID Log? A RAID log is a simple yet powerful project management tool used to record and … Read more
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Monitoring and Controlling in Project Management
My guide on monitoring and controlling in project management. Explore how to report, track and manage your project.
Introduction to Monitoring and Controlling in Project Management Monitoring & Controlling in project management is about keeping an eye on progress and actively adjusting strategies and actions to align with project goals. The phase runs in parallel with Project Planning & Execution. Think of it like a background phase that checks on the others in … Read more
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ITIL Software Development and Management
My guide to ITIL Software Development and Management – learn how the ITIL practice is structured and how it recommends you develop software.
Introduction to ITIL Software Development and Management Purpose The fundamental purpose of the ITIL software development and management practice is to ensure that software applications meet the diverse needs of internal and external stakeholders. These needs encompass functionality, reliability, maintainability, compliance, and auditability. The practice guides organisations in developing and maintaining software, ensuring it supports … Read more
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ITIL Deployment Management
The Deployment Management practice involves moving new or changed hardware, software, documentation, or other service components into live environments
Introduction to ITIL Deployment Management The Purpose Deployment management is a critical IT service management practice that aims to structure and safely transfer new or changed hardware, software, documentation, and other IT components to live environments. The key purpose of deployment management is to ensure these components can be moved to other environments for staging … Read more
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ITIL Infrastructure & Platform Management
Discover how ITIL infrastructure and platform management enhances your organisation’s technology base for optimal efficiency.
Introduction to ITIL Infrastructure and Platform Management Purpose The primary aim of infrastructure and platform management is to ensure that an organisation’s technological base, comprising hardware, software, networks, and facilities, is robust, efficient, and capable of meeting current and future needs. Infrastructure and Platform Management practice is crucial for monitoring, managing, and supporting IT services, … Read more
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ITIL Service Validation and Testing
Discover how ITIL service validation and testing ensure services meet business needs effectively within the ITIL 4 framework.
Introduction to ITIL Service Validation and Testing Purpose Service validation and testing within the ITIL 4 framework ensure that services and service changes meet the requirements specified by business stakeholders and comply with predefined standards. The validation and testing practice aims to verify that the implemented services can meet the business needs they were designed … Read more
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ITIL Service Configuration Management
Discover how ITIL service configuration management optimises IT service delivery by managing critical configuration items effectively.
Introduction to ITIL Service Configuration Management Purpose Service Configuration Management is essential for effectively managing IT services. It systematically manages configuration items (CIs) critical to the IT infrastructure and services. Service Configuration Management is designed to ensure that accurate and reliable information about service configurations and the CIs that support them is available, which is … Read more
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ITIL Service Continuity Management
Discover how ITIL service continuity management ensures service availability and performance during disasters.
Introduction to ITIL Service Continuity Management The Purpose The primary purpose of service continuity management is to maintain sufficient service availability and performance in the event of a disaster. The practice is essential in ensuring an organisation can withstand and respond to high-impact disruptions that might compromise its core operations and credibility. By focusing on … Read more
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ITIL Service Design
Discover how ITIL service design ensures services meet organisational and customer needs effectively. Boost your IT strategy today.
Introduction to ITIL Service Design The Purpose The primary purpose of service design within an ITIL framework is to ensure that new or changed services meet organisational and customer needs efficiently and effectively. The Service Design practice focuses on designing services that are fit for purpose (meeting service requirements) and fit for use (meeting customer … Read more
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ITIL Release Management
Learn about itil release management in the context of ITIL 4, with clear explanations, everyday examples and tips you can use with a real IT team.
Introduction to ITIL Release Management Purpose Release management is an essential IT service management practice that focuses on the controlled deployment of IT services and infrastructure changes. It is instrumental in ensuring that enhancements and fixes are delivered efficiently without disrupting the current services and operations. Scope The practice of release management extends across various … Read more