Articles
My articles across various subject – all for you to review.
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Executing a Project
Practical project management guidance on executing a project, focusing on simple tools, templates and conversations that keep delivery on track.
The Execution Phase of Project Management No matter its size or complexity, every project reaches a point where planning transitions into action. Sometimes, a little too quickly. Welcome to the Execution Phase of the project lifecycle, where we start building and delivering on things. Here, project managers and their teams take the strategic blueprints developed … Read more
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Change Enablement
Read this practical guide to change enablement, written in plain English with examples and tips for busy managers and teams.
Introduction Purpose The primary purpose of the change enablement practice is to maximize the number of successful IT service and product changes by ensuring comprehensive risk assessment, authorizing changes, and efficiently managing the change schedule. Scope The scope of this practice encompasses the full lifecycle of changes within IT services and products, from the initial … Read more
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Asset Management Policy
Read this practical guide to asset management policy, written in plain English with examples and tips for busy managers and teams.
Overview of the Asset Management Policy The Asset Management Policy is a comprehensive document designed to provide a framework for managing and safeguarding the assets of an organization. This policy outlines the processes and procedures for identifying, classifying, managing, and protecting assets throughout their lifecycle. It includes definitions of asset types, roles and responsibilities, and … Read more
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ITIL Incident Report Template: A Comprehensive Tool for Major IT Incident Management
Discover the essential Major Incident Report Template for dissecting significant IT disruptions. Learn to evaluate, prevent, and improve incident management.
IT teams in organisations must be prepared to handle IT incidents effectively and efficiently. A key component in this process is the Major Incident Report Template, a document designed to capture detailed information post-major incident. Aligned with Information Technology Infrastructure Library (ITIL®) best practices, this template ensures that IT service structures and management practices meet established … Read more
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Monitoring & Event Management
Read this practical guide to monitoring event management, written in plain English with examples and tips for busy managers and teams.
Introduction Monitoring and Event Management within ITIL frameworks aims to ensure IT services’ optimal performance and reliability. It involves the continuous observation and control of the service environment to detect, interpret, and act upon changes that could affect service quality. Monitoring and Event Management is crucial for maintaining the health and effectiveness of IT services, … Read more
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Navigating Estimation Risks in Projects: A Closer Look at Underestimation of Effort
How to manage risks in projects – Exploring the traps of underestimation in project risk and how to avoid it.
Risks In Projects & The Trap of Underestimation Get yourself a coffee. This is probably my longest blog. It’s been cathartic, but it might help others estimate their risks in projects. At the heart of every project lies a set of estimations – a roadmap that guides our teams to the end goal. As we … Read more
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Project Management: The 3 Legged Stool Model Explained
Explore the 3 legged stool model for project management. How ‘time’, ‘cost’ and ‘quality’ can be adjusted and impact each other in a project.
What Is The 3-Legged Stool of Project Management? In project management terms, the ‘3 legged stool model’ refers to the three critical aspects of a project that require careful management: scope, cost and time. The concept is that if there is an impact on one, it has a direct consequence on the other legs. The … Read more
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Project Plan Template
Practical project management guidance on project plan template, focusing on simple tools, templates and conversations that keep delivery on track.
A comprehensive roadmap of the goals, scope, timelines, resources, budget, risks, and governance of a project. The Project Plan serves as a comprehensive roadmap for a project, outlining its goals, scope, timelines, resources, and governance. It serves to align stakeholder expectations and establish communication protocols. Key Components of The Project Plan Template Leadership & Roles … Read more
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Service Configuration Management
Read this practical guide to service configuration management, written in plain English with examples and tips for busy managers and teams.
Introduction Purpose Service Configuration Management is essential for effectively managing IT services. It systematically manages configuration items (CIs) critical to the IT infrastructure and services. Service Configuration Management is designed to ensure that accurate and reliable information about service configurations and the CIs that support them is available, which is essential for successful IT operations. … Read more
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Service Continuity Management
Read this practical guide to service continuity management, written in plain English with examples and tips for busy managers and teams.
Introduction The Purpose The primary purpose of service continuity management is to maintain sufficient service availability and performance in the event of a disaster. The practice is essential in ensuring an organisation can withstand and respond to high-impact disruptions that might compromise its core operations and credibility. By focusing on organisational resilience, service continuity management … Read more