Refunds Policy
Returns and Refunds Policy
This Returns and Refunds Policy applies to all online training courses offered by Iseo Blue Limited. By purchasing our courses, you agree to the terms outlined below.
Refund Eligibility
Refunds for our online courses are offered at the sole discretion of Iseo Blue Limited and are subject to the following conditions:
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Content Access Limit: Refunds will not be granted if you have accessed more than 33% of the course content. This includes viewing modules, downloading materials, or completing assessments.
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Refund Request Period: Refund requests must be made within 14 days of purchase in accordance with the Consumer Contracts Regulations 2013, unless more than 33% of the course has been accessed.
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Technical Issues: Refunds may be granted if technical issues prevent you from accessing the course and these issues cannot be resolved by Iseo Blue.
Non-Refundable Circumstances
Refunds will not be issued in the following cases:
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If more than 33% of the course content has been accessed.
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If you change your mind after purchasing the course.
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If you fail to complete the course within the access period provided.
How to Request a Refund
To request a refund, please:
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Contact us at [support email address].
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Provide your full name, order ID, and details of your request.
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Allow up to 7 business days for us to review your request and respond.
UK Jurisdiction
The laws of England and Wales govern this Returns and Refunds Policy. By purchasing our courses, you agree that any disputes or claims will be resolved under the exclusive jurisdiction of the English courts.
Contact Us
If you have any questions about this policy or need assistance, please contact us at:
Iseo Blue Limited
Email: info@iseoblue.com