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ISO 27001 Control 8.11: Data Masking

Writer's picture: Alan ParkerAlan Parker

Introduction

Data masking is a crucial technique for protecting sensitive information from unauthorised access. By obfuscating, anonymising, or substituting data, organisations can reduce the risk of exposure while maintaining business functionality. Data masking is especially vital for protecting personally identifiable information (PII) and complying with legal, statutory, regulatory, and contractual requirements.


A well-implemented data masking strategy ensures that sensitive data remains confidential while still being usable for testing, analytics, or business processes. It prevents malicious actors, internal threats, or unauthorised personnel from accessing critical information, reducing the likelihood of data breaches and fraud. This article explores data masking techniques, best practices, and considerations for effective implementation in line with ISO 27002 standards.



Understanding Data Masking

Data masking involves modifying or obscuring data to prevent unauthorised individuals from viewing or misusing it. It ensures that only authorised users can access the full dataset while others receive masked or pseudonymised versions.


Implementing data masking correctly enhances privacy protection and ensures compliance with data security regulations.


There are different types of data masking:

  • Static Data Masking (SDM): Alters data at rest in databases, ensuring that sensitive values are replaced permanently.

  • Dynamic Data Masking (DDM): Modifies data in real-time as it is accessed, ensuring that only authorised users see unmasked data.

  • On-the-Fly Masking: Alters data as it is transmitted between systems, ensuring that sensitive data is protected during transfers.

  • Deterministic Masking: Replaces sensitive data with consistent masked values, allowing analysis while maintaining security.

  • Randomised Masking: Modifies data unpredictably, ensuring that it cannot be reverse-engineered.


By implementing these methods, organisations can protect sensitive information while still allowing its use in applications such as software testing, analytics, and customer service. The choice of masking technique depends on business requirements, regulatory compliance, and security risks.



Implementing a Secure Data Masking Process

1. Establishing Data Masking Policies and Controls

A robust data masking strategy begins with well-defined policies and access controls. Organisations should:


  • Define a formal policy specifying when and how data should be masked.

  • Align data masking practices with access control policies and data classification frameworks.

  • Implement role-based access control (RBAC) to restrict access to unmasked data.

  • Ensure compliance with legal requirements, such as GDPR and ISO/IEC 27018, when masking PII.

  • Regularly review and update masking policies to address emerging threats and business needs.

  • Define procedures for handling masked data to prevent unauthorised re-identification.

  • Establish policies for de-masking data when legitimate business needs require access.


2. Data Masking Techniques

Different techniques can be used to mask sensitive data, depending on the required level of security and business requirements:


  • Encryption: Encrypts data, requiring authorised users to have a key to access the original information.

  • Nulling or Deleting Characters: Replaces sensitive data with blank or random characters to obscure its true value.

  • Data Substitution: Replaces real data with fictitious but realistic values.

  • Varying Numbers and Dates: Alters numerical or date-based information while maintaining logical consistency.

  • Hashing: Converts data into a fixed-length value using a hash function to prevent its reversal.

  • Tokenization: Replaces sensitive data with randomly generated tokens, with the original values stored securely.

  • Obfuscation: Scrambles or distorts data to make it unreadable without authorisation.

  • Redaction: Removes or blacks out sensitive data to prevent its visibility in records or documents.


Each technique has specific use cases, and in many instances, organisations use a combination of these methods to enhance security and privacy protection.


3. Protecting Personally Identifiable Information (PII)

Data masking plays a critical role in protecting PII from unauthorised access. Organisations should:

  • Use pseudonymisation or anonymisation to disconnect sensitive data from individuals.

  • Ensure data anonymisation techniques consider indirect identifiers that could reveal identities.

  • Restrict access to full datasets and ensure only relevant data is visible to users.

  • Implement privacy-enhancing technologies to protect sensitive attributes in databases and applications.

  • Consider the strength of anonymisation techniques to prevent data re-identification through correlation.

  • Establish monitoring and auditing controls to detect misuse of anonymised or pseudonymised data.


4. Data Masking in Enterprise Environments

To maintain a secure IT infrastructure, organisations should:

  • Integrate data masking tools within databases, applications, and data processing workflows.

  • Apply masking techniques to both structured (databases) and unstructured (documents, logs) data.

  • Implement masking controls in cloud environments to ensure compliance with cloud security standards.

  • Monitor access to masked and unmasked data to detect unauthorised usage or data leaks.

  • Ensure data masking does not impact business performance by using efficient processing methods.

  • Deploy automated masking solutions to apply policies consistently across different systems and platforms.

  • Ensure real-time masking mechanisms protect data as it is transmitted between internal and external systems.


5. Compliance Considerations for Data Masking

Regulatory and contractual obligations often mandate the protection of sensitive data. Organisations should:

  • Ensure payment card data masking complies with PCI DSS requirements.

  • Align healthcare data masking with HIPAA and ISO/IEC 27799 guidelines.

  • Implement pseudonymisation or anonymisation for GDPR compliance.

  • Maintain audit logs of data masking activities for transparency and accountability.

  • Conduct regular security assessments to validate the effectiveness of masking techniques.

  • Ensure masking techniques meet industry-specific regulations and data governance requirements.

  • Document data masking processes to support compliance audits and regulatory reporting.


6. Monitoring and Improving Data Masking Practices

To maintain security effectiveness, organisations should:

  • Regularly test and validate data masking techniques to prevent re-identification.

  • Implement automated tools to detect and mitigate data exposure risks.

  • Provide training for employees on the importance of data masking and secure data handling.

  • Continuously monitor masked data environments for vulnerabilities or policy violations.

  • Leverage artificial intelligence (AI) and machine learning (ML) to enhance real-time data masking and anomaly detection.

  • Establish periodic compliance reviews to ensure alignment with new data protection laws and regulations.


7. Future Trends in Data Masking

As cyber threats evolve, data masking strategies must also adapt. Emerging trends include:

  • AI-driven Data Masking: AI-powered solutions dynamically apply masking based on access patterns and risk assessments.

  • Automated Privacy Compliance: Regulatory frameworks increasingly require automated masking techniques to streamline compliance.

  • Context-aware Masking: Masking techniques that adapt based on the user's role, location, or device to ensure real-time protection.

  • Blockchain-based Data Protection: Using blockchain technology to secure masked data and prevent unauthorised modifications.

  • Cloud-native Masking Solutions: Enhanced masking mechanisms tailored for hybrid and multi-cloud environments.


Conclusion

Data masking is an essential component of information security, helping organisations protect sensitive data while ensuring business continuity. By implementing effective masking techniques, aligning with compliance requirements, and integrating security controls, organisations can reduce the risk of data exposure and enhance their overall security posture.


As threats evolve, continuous monitoring and improvement of data masking strategies will remain critical to safeguarding sensitive information. Organisations that adopt AI-driven, automated, and context-aware masking solutions will be better prepared to handle modern cybersecurity challenges, ensuring compliance and strengthening data protection measures across their environments.

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About the author

Alan Parker is an IT consultant and project manager who specialises in IT governance, process implementation, and project delivery. With over 30 years of experience in the industry, Alan believes that simplifying complex challenges and avoiding pitfalls are key to successful IT management. He has led various IT teams and projects across multiple organisations, continually honing his expertise in ITIL and PRINCE2 methodologies. Alan holds a degree in Information Systems and has been recognised for his ability to deliver reliable and effective IT solutions. He lives in Berkshire, UK, with his family.

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