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ISO 27001 Control 5.14 Information Transfer

Ensuring Secure Information Transfer

The transfer of information, whether within an organisation or with external parties, is a critical process that requires robust security measures. By establishing and adhering to clear rules, procedures, and agreements, organisations can ensure the confidentiality, integrity, and availability of data throughout the transfer process.


The Purpose of Information Transfer Controls

The primary objectives of information transfer controls are to:

  • Protect sensitive data while in transit.

  • Prevent unauthorised access, interception, or alteration.

  • Comply with relevant legal, regulatory, and contractual obligations.


General Principles for Securing Information Transfers


1. Develop Comprehensive Policies and Procedures

  • Create a specific policy on information transfer and communicate it to all relevant stakeholders.

  • Ensure rules, procedures, and agreements reflect the sensitivity and classification of the data being transferred.


2. Cover All Types of Information Transfer

Information transfer may occur via:

  • Electronic means: Email, cloud platforms, or instant messaging services.

  • Physical media: Paper documents, USB drives, or external storage devices.

  • Verbal communication: Conversations, voicemails, or discussions in meetings.


3. Core Security Measures

Rules and procedures should include:

  • Protection Against Threats: Safeguard data from interception or unauthorised access using encryption and other techniques.

  • Traceability and Accountability: Maintain logs and ensure a documented chain of custody for data.

  • Clear Labelling: Use appropriate labels for sensitive or critical information.

  • Reliable Transfer Mechanisms: Ensure the dependability of transfer services.

  • Retention and Disposal Compliance: Follow established guidelines for data retention and secure disposal.


Specific Guidelines for Transfer Methods


1. Electronic Information Transfers

Electronic communication presents unique risks and requires enhanced measures:

  • Protect Against Malware: Implement robust detection systems to prevent malware transmission via email or attachments.

  • Authentication Measures: Use strong authentication methods, particularly for public networks.

  • Approval Protocols: Require prior approval for using public platforms, such as file-sharing or cloud services.

  • Restrict Forwarding: Limit the automatic forwarding of emails to external addresses.

  • Raise Awareness: Train personnel on risks associated with SMS, email, and fax communications to minimise accidental breaches.


2. Transferring Physical Media

When transferring physical storage devices or documents:

  • Use tamper-evident or tamper-resistant packaging for sensitive data.

  • Maintain detailed logs documenting the content and transfer details.

  • Verify courier identities and use only authorised transportation providers.

  • Protect media against environmental risks, such as heat, moisture, or electromagnetic interference.


3. Securing Verbal Communication

To safeguard sensitive verbal information:

  • Avoid discussing confidential matters in public or over insecure channels.

  • Do not leave sensitive information in voicemail messages.

  • Conduct discussions in sound-proof rooms with appropriate access controls.

  • Begin sensitive conversations with a disclaimer, highlighting classification and handling requirements.


Additional Considerations


1. Legal and Regulatory Compliance

Ensure that transfer procedures comply with:

  • Data protection regulations.

  • Contractual requirements.

  • Local legislation on the retention and disposal of business records.


2. Incident Management

Establish clear responsibilities and protocols for addressing incidents, such as data loss or theft during transfer. Prompt reporting and effective remediation are crucial.


3. Awareness and Training

Provide ongoing training for personnel and stakeholders to ensure understanding and adherence to information transfer policies and procedures.


Conclusion

Secure information transfer is vital for maintaining organisational security and ensuring operational efficiency.


By implementing robust policies, detailed procedures, and comprehensive agreements, organisations can protect sensitive data, comply with legal requirements, and build trust with stakeholders.


A proactive approach to securing all types of information transfer fosters a strong security culture and safeguards valuable assets.

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About the author

Alan Parker is an IT consultant and project manager who specialises in IT governance, process implementation, and project delivery. With over 30 years of experience in the industry, Alan believes that simplifying complex challenges and avoiding pitfalls are key to successful IT management. He has led various IT teams and projects across multiple organisations, continually honing his expertise in ITIL and PRINCE2 methodologies. Alan holds a degree in Information Systems and has been recognised for his ability to deliver reliable and effective IT solutions. He lives in Berkshire, UK, with his family.

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