Software Development and Management

KPIs

Description	Source	How to calculate	How to use it
Customer Satisfaction	Customer Feedback	Customer feedback scores on software usability and features	Measure satisfaction levels of software users
User Adoption Rate	Usage Analytics	Percentage of users actively using the software	Measure adoption and usage of software
Mean Time to Repair (MTTR)	Bug Tracking System	Average time taken to repair software defects	Measure efficiency of defect resolution process
Mean Time Between Failures (MTBF)	Monitoring and Logging Tools	Average time between software failures	Assess software reliability and stability
Test Coverage	Testing Reports	Percentage of code covered by automated tests	Measure effectiveness of test coverage
Customer Reported Defect Rate	Customer Feedback	Number of defects reported by customers	Measure software quality from customer perspective
Customer Support Response Time	Customer Support System	Average time taken to respond to customer support requests	Measure responsiveness of customer support team
Software Performance	Performance Monitoring Tools	Performance metrics such as response time and throughput	Assess performance of software under various conditions
Software Scalability	Scalability Testing	Ability of software to handle increased workload	Assess scalability of software
Software Security	Security Assessments	Security posture of software components	Assess security of software components
Code Quality	Code Quality Tools	Code quality scores from static analysis tools	Measure quality of codebase
Defect Density	Testing Reports	Number of defects identified per lines of code	Measure defect density in software
Release Frequency	Version Control System	Number of releases per unit of time	Measure frequency of software releases
Lead Time	Project Management Software	Time taken from task creation to completion	Assess efficiency of development process
Cycle Time	Project Management Software	Time taken to complete one development cycle	Measure efficiency of development cycles
Velocity	Agile Management Tools	Amount of work completed in a sprint	Measure team's productivity and predictability
Sprint Burn-down	Agile Management Tools	Remaining work in a sprint over time	Track progress and identify potential delays in sprints
Release Burndown	Project Management Software	Remaining work in a release over time	Track progress towards release completion
Code Churn	Version Control System	Percentage of code modified in a certain period	Measure stability of codebase
Technical Debt Ratio	Development Reports	Ratio of time spent on new features to time spent on technical debt reduction	Assess level of technical debt in software