Release Management

Release Success Rate

Release records

(Successful releases / Total releases) * 100

Evaluate the success rate of releases in meeting their objectives without causing disruptions

Average Release Downtime

Incident logs, release reports

Average downtime caused by releases

Measure the impact of releases on service availability

Release Frequency

Release calendar, project management tools

Number of releases over a set period

Assess how often new or updated services are released

Deployment Time

Deployment logs

Average time taken to deploy a release

Evaluate the efficiency of the deployment process

Rollback Rate

Release records

(Number of rollbacks / Total releases) * 100

Determine the frequency of rollbacks due to failed releases

Incident Rate Post-Release

Incident logs, post-release reports

Number of incidents reported after release

Measure the quality and stability of the release process

Stakeholder Satisfaction with Releases

Stakeholder surveys

Stakeholder satisfaction survey results

Gauge how satisfied stakeholders are with the release management process

Release Scope Accuracy

Project management tools, release reports

(Planned scope vs. Delivered scope) * 100

Assess how accurately the scope of releases is managed and delivered

Pre- and Post-Release Testing Coverage

Testing reports, QA logs

Percentage of release items tested pre- and post-deployment

Ensure thorough testing both before and after deployment to reduce incidents

Change Failure Rate

Change logs, release reports

(Failed changes / Total changes) * 100

Measure how often changes related to releases fail, necessitating rollbacks or hotfixes

Time to Rollback

Incident logs, release reports

Average time taken to rollback a release

Assess the speed and effectiveness of rollback procedures in case of failed releases

Compliance with Release Policy

Audit reports, release documentation

Number of releases compliant with release policy

Ensure all releases adhere to organizational policies

Release Documentation Completeness

Release documents, quality reviews

Completeness of release documentation as per standards

Evaluate the adequacy and detail of documentation for each release

Cost of Release

Financial records, project tracking tools

Total cost associated with a release

Monitor the budgetary efficiency of the release process

Automated Deployment Success Rate

Automation tools

(Successful automated deployments / Total automated deployments) * 100

Evaluate the effectiveness of automation in the deployment process

Release Planning Efficiency

Project management tools

Time taken from planning to release go-live

Assess the efficiency of the release planning process

Release Team Response Time

Release logs

Average time for the release team to respond to an issue during deployment

Measure the responsiveness of the release management team during critical deployment phases

Environmental Stability Post-Release

Environment monitoring tools, incident logs

Number of environmental issues post-release

Assess the stability of the IT environment after releases

Training and Knowledge Sharing Effectiveness

Training feedback, surveys

Effectiveness ratings from post-release training sessions

Evaluate how well the release team and relevant stakeholders are trained on new releases

Release Resource Utilization

Resource management tools

Utilization rate of resources during releases

Assess how effectively resources are allocated and used during the release process