Relationship Management

Customer Satisfaction Score

Customer Satisfaction Surveys

Average score from customer satisfaction surveys

Measure satisfaction levels of customers

Customer Retention Rate

Customer Records

(Number of retained customers / Total number of customers) * 100

Measure rate at which customers are retained

Customer Loyalty

Sales Data

Repeat purchase rate or customer loyalty index

Measure loyalty of customers towards the organisation

Customer Lifetime Value

Financial Data

Average revenue per customer * Average customer lifespan

Assess value of long-term customer relationships

Net Promoter Score

Net Promoter Surveys

Percentage of promoters - Percentage of detractors

Measure likelihood of customers recommending the organisation

Customer Complaint Resolution Rate

Customer Complaint Records

Percentage of complaints resolved satisfactorily

Assess effectiveness of complaint resolution processes

Supplier Performance Score

Supplier Performance Reports

Composite score based on supplier performance metrics

Evaluate performance of suppliers

Supplier Relationship Length

Supplier Records

Average length of relationships with suppliers

Measure longevity of supplier relationships

Partner Satisfaction Score

Partner Satisfaction Surveys

Average score from partner satisfaction surveys

Measure satisfaction levels of partners

Partner Retention Rate

Partner Records

(Number of retained partners / Total number of partners) * 100

Measure rate at which partners are retained

Partner Loyalty

Collaboration Data

Repeat collaboration rate or partner loyalty index

Measure loyalty of partners towards the organisation

Partner Lifetime Value

Financial Data

Average revenue per partner * Average partner lifespan

Assess value of long-term partner relationships

Alliance Performance Score

Alliance Performance Reports

Composite score based on alliance performance metrics

Evaluate performance of alliances

Alliance Relationship Length

Alliance Records

Average length of relationships with alliance partners

Measure longevity of alliance relationships

Investor Satisfaction Score

Investor Satisfaction Surveys

Average score from investor satisfaction surveys

Measure satisfaction levels of investors

Investor Retention Rate

Investor Records

(Number of retained investors / Total number of investors) * 100

Measure rate at which investors are retained

Investor Loyalty

Investment Data

Repeat investment rate or investor loyalty index

Measure loyalty of investors towards the organisation

Investor Lifetime Value

Financial Data

Average return per investor * Average investor lifespan

Assess value of long-term investor relationships

Stakeholder Engagement Score

Stakeholder Engagement Surveys

Composite score based on stakeholder engagement surveys

Measure level of stakeholder involvement and support

Stakeholder Retention Rate

Stakeholder Records

(Number of retained stakeholders / Total number of stakeholders) * 100

Measure rate at which stakeholders are retained