Monitoring and Event Management

KPIs

Description	Source	How to calculate	How to use it
Mean Time to Detect (MTTD)	Monitoring System	Average time taken to detect events	Measure effectiveness of event detection
Mean Time to Repair (MTTR)	Incident Management System	Average time taken to resolve events	Measure efficiency of event resolution process
Event Volume	Monitoring System	Number of events generated within a certain period	Assess volume and frequency of events
Event Severity Distribution	Monitoring System	Distribution of events by severity level	Identify trends in event severity
Event Correlation Efficiency	Event Correlation Tools	Percentage of correlated events out of total events	Measure effectiveness of event correlation
Event Response Time	Event Management System	Average time taken to respond to events	Measure responsiveness to events
Event Noise Reduction	Noise Reduction Tools	Percentage reduction in non-critical events	Reduce noise and focus on critical events
Event Escalation Rate	Escalation Reports	Number of events escalated per period	Measure effectiveness of event escalation process
Event Acknowledgement Rate	Monitoring System	Percentage of events acknowledged within SLA	Measure effectiveness of event acknowledgement
Event Resolution Rate	Incident Management System	Percentage of events resolved within SLA	Measure efficiency of event resolution process
Event Trend Analysis	Event Analysis Reports	Patterns and trends in event occurrence	Identify recurring events and underlying causes
Event Impact Assessment	Event Impact Assessment	Magnitude of impact of events on systems	Assess potential consequences of events
Event Duplication Rate	Monitoring System	Percentage of events classified as duplicates	Measure effectiveness of event deduplication
Event Management Cost	Financial Reports	Total cost of managing events	Assess financial implications of event management
Event Management ROI	Financial Reports	Return on investment from event management	Evaluate effectiveness of event management efforts
Event Response Team Morale	Team Surveys	Team morale survey scores within event response teams	Assess morale and motivation of event response teams
Event Management Training	Training Records	Number of employees trained in event management	Measure investment in event management training
Event Documentation Quality	Documentation Reviews	Quality score of event documentation	Ensure completeness and accuracy of event documentation
Event Response Accuracy	Event Management System	Accuracy of event response compared to SLA	Measure effectiveness of event response accuracy
Event Resolution Efficiency	Event Management System	Percentage reduction in event resolution time	Improve efficiency of event resolution process