Knowledge Management

KPIs

Description	Source	How to calculate	How to use it
Knowledge Base Usage	Knowledge Management System	Number of accesses or views of knowledge base articles	Measure utilisation and popularity of knowledge base
Knowledge Contribution Rate	Knowledge Management System	Number of contributions to knowledge base per unit of time	Measure frequency of knowledge contributions
Knowledge Quality	Knowledge Management System	Quality score of knowledge base articles	Ensure accuracy and relevance of knowledge base content
Knowledge Search Effectiveness	Knowledge Management System	Percentage of successful searches in knowledge base	Measure effectiveness of knowledge base search
Knowledge Base Growth	Knowledge Management System	Rate of growth of knowledge base content	Measure expansion and coverage of knowledge base
Knowledge Base Feedback	User Feedback Surveys	Feedback scores from users on usefulness of knowledge base	Gather insights and improve knowledge base content
Knowledge Accessibility	Knowledge Management System	Accessibility score of knowledge base content	Ensure ease of access and navigation of knowledge base
Knowledge Retention	Retention Metrics	Retention rate of critical knowledge within organisation	Ensure preservation and accessibility of critical knowledge
Knowledge Transfer Rate	Transfer Tracking Metrics	Rate of knowledge transfer between individuals or teams	Measure effectiveness of knowledge transfer processes
Knowledge Gap Analysis	Gap Analysis Reports	Identification of gaps in knowledge and expertise	Identify areas for improvement and knowledge development
Knowledge Adoption Rate	Adoption Tracking Metrics	Rate of adoption of new knowledge and practices	Measure effectiveness of knowledge adoption initiatives
Knowledge Collaboration	Collaboration Metrics	Level of collaboration and sharing of knowledge	Foster collaboration and knowledge sharing across teams
Knowledge Alignment	Business Strategy Alignment	Alignment of knowledge with business goals and objectives	Ensure alignment of knowledge activities with business objectives
Knowledge Retrospective	Retrospective Meetings	Reflection and review of knowledge and learning experiences	Identify lessons learned and opportunities for improvement
Knowledge Repurposing	Repurposing Metrics	Reuse and repurposing of existing knowledge assets	Maximise value and efficiency through reuse of knowledge
Knowledge Skill Development	Skills Development Plans	Development and enhancement of skills through knowledge activities	Foster continuous learning and skill development
Knowledge Satisfaction	User Satisfaction Surveys	Satisfaction scores from users on knowledge resources	Measure satisfaction levels with knowledge resources
Knowledge Impact	Impact Assessment Reports	Impact of knowledge activities on business outcomes	Measure effectiveness and contribution of knowledge activities
Knowledge Accessibility	Accessibility Assessments	Accessibility score of knowledge resources	Ensure accessibility and inclusivity of knowledge resources
Knowledge Strategy Alignment	Strategy Alignment Assessments	Alignment of knowledge activities with organisational strategy	Ensure alignment of knowledge activities with organisational goals