Infrastructure Management

KPIs

Description	Source	How to calculate	How to use it
CPU Utilization	Performance Monitoring Tools	(Used CPU cycles / Total CPU cycles) * 100	Assess efficiency of CPU resource utilisation
Memory Utilization	Performance Monitoring Tools	(Used memory / Total memory) * 100	Assess efficiency of memory resource utilisation
Patch Compliance	Patch Management Tools	Percentage of systems with up-to-date patches	Measure compliance with security patching policies
Backup Success Rate	Backup Reports	Number of successful backups / Total backup attempts	Measure effectiveness of backup and recovery processes
Incident Response Time	Incident Reports	Time taken to respond to incidents	Measure responsiveness to infrastructure incidents
Change Success Rate	Change Management Records	Percentage of successful changes	Measure effectiveness of infrastructure changes
Environmental Monitoring	Environmental Monitoring Tools	Temperature, humidity, and other environmental metrics	Monitor environmental conditions in data centres
Disaster Recovery Time	Disaster Recovery Plans	Time taken to recover from a disaster	Measure efficiency of disaster recovery processes
Licence Compliance	Licence Management Tools	Percentage of licensed software in use	Ensure compliance with software licensing agreements
Virtualization Ratio	Virtualization Platform Metrics	Number of virtual machines / Number of physical servers	Measure efficiency of virtual infrastructure deployment
Server Uptime	Monitoring Tools	(Total uptime / Total time) * 100	Measure reliability of server infrastructure
Network Latency	Network Monitoring Tools	Average time taken for data to travel from source to destination	Assess network performance and responsiveness
Mean Time Between Failures	Incident Reports	(Total operational time / Number of failures)	Measure average time between system failures
Mean Time to Repair	Incident Reports	(Total downtime / Number of incidents)	Measure average time taken to resolve incidents
Storage Utilization	Storage Monitoring Tools	(Used storage / Total storage) * 100	Assess efficiency of storage resource utilisation
Bandwidth Utilization	Network Monitoring Tools	(Used bandwidth / Total bandwidth) * 100	Measure efficiency of network resource utilisation
Power Usage Effectiveness	Energy Consumption Reports	(Total energy consumption / IT equipment energy consumption)	Assess efficiency of power usage in IT infrastructure
Server Density	Inventory Records	Number of servers / Total physical space	Measure efficiency of server deployment
Network Availability	Network Monitoring Tools	(Total available time / Total time) * 100	Measure availability of network infrastructure
Data Centre PUE	Energy Consumption Reports	Total energy consumption / IT equipment energy consumption	Assess efficiency of data centre power usage