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Change Enablement

KPIs

Description
Source
How to calculate
How to use it
Change ROI
Financial Reports
Return on investment from change initiatives
Evaluate effectiveness of change initiatives
Change Resource Utilization
Resource Management Tools
Efficiency of resource utilisation in change implementation
Assess effectiveness of resource allocation in change implementation
Change Stakeholder Satisfaction
Stakeholder Surveys
Satisfaction scores from stakeholders on change process
Measure satisfaction levels with change management process
Change Communication Effectiveness
Communication Feedback
Effectiveness of communication about changes
Ensure clarity and transparency in communication about changes
Change Resistance Levels
Resistance Tracking Reports
Number of resistance incidents reported
Identify and address areas of resistance to change
Change Governance Compliance
Compliance Reports
Adherence to change management policies and procedures
Ensure compliance with change governance policies and procedures
Change Knowledge Sharing
Knowledge Sharing Platforms
Effectiveness of knowledge sharing about changes
Ensure relevant information about changes is shared effectively
Change Impact Realization
Benefit Realization Reports
Achievement of expected benefits from changes
Measure effectiveness of changes in achieving objectives
Change Team Morale
Team Surveys
Team morale survey scores within change implementation teams
Assess morale and motivation of change implementation teams
Change Resilience
Resilience Assessments
Organisation's ability to adapt and recover from changes
Measure organisation's resilience to change
Change Success Rate
Change Management System
Percentage of successful changes over a certain period
Measure effectiveness of change management process
Change Lead Time
Change Management System
Time taken from change request to implementation
Assess efficiency of change implementation process
Change Throughput
Change Management System
Rate of successful changes implemented per unit of time
Measure efficiency of change implementation process
Change Failure Rate
Change Management System
Percentage of failed changes over a certain period
Identify areas for improvement in change management process
Change Backlog
Change Management System
Number of pending change requests awaiting implementation
Assess workload and efficiency of change management process
Change Impact Analysis
Change Impact Assessment
Analysis of potential impact of proposed changes
Assess potential consequences of proposed changes
Change Urgency
Change Management System
Priority assigned to changes based on business impact
Prioritise changes based on urgency and impact
Change Risk Assessment
Risk Management System
Evaluation of risks associated with proposed changes
Assess potential risks and mitigate them prior to implementation
Change Alignment
Business Strategy Alignment
Degree of alignment between changes and business objectives
Ensure changes support business goals and objectives
Change Cost
Financial Reports
Total cost of implementing changes
Assess financial implications of change implementation
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