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Change Enablement
KPIs
Description | Source | How to calculate | How to use it |
---|---|---|---|
Change ROI | Financial Reports | Return on investment from change initiatives | Evaluate effectiveness of change initiatives |
Change Resource Utilization | Resource Management Tools | Efficiency of resource utilisation in change implementation | Assess effectiveness of resource allocation in change implementation |
Change Stakeholder Satisfaction | Stakeholder Surveys | Satisfaction scores from stakeholders on change process | Measure satisfaction levels with change management process |
Change Communication Effectiveness | Communication Feedback | Effectiveness of communication about changes | Ensure clarity and transparency in communication about changes |
Change Resistance Levels | Resistance Tracking Reports | Number of resistance incidents reported | Identify and address areas of resistance to change |
Change Governance Compliance | Compliance Reports | Adherence to change management policies and procedures | Ensure compliance with change governance policies and procedures |
Change Knowledge Sharing | Knowledge Sharing Platforms | Effectiveness of knowledge sharing about changes | Ensure relevant information about changes is shared effectively |
Change Impact Realization | Benefit Realization Reports | Achievement of expected benefits from changes | Measure effectiveness of changes in achieving objectives |
Change Team Morale | Team Surveys | Team morale survey scores within change implementation teams | Assess morale and motivation of change implementation teams |
Change Resilience | Resilience Assessments | Organisation's ability to adapt and recover from changes | Measure organisation's resilience to change |
Change Success Rate | Change Management System | Percentage of successful changes over a certain period | Measure effectiveness of change management process |
Change Lead Time | Change Management System | Time taken from change request to implementation | Assess efficiency of change implementation process |
Change Throughput | Change Management System | Rate of successful changes implemented per unit of time | Measure efficiency of change implementation process |
Change Failure Rate | Change Management System | Percentage of failed changes over a certain period | Identify areas for improvement in change management process |
Change Backlog | Change Management System | Number of pending change requests awaiting implementation | Assess workload and efficiency of change management process |
Change Impact Analysis | Change Impact Assessment | Analysis of potential impact of proposed changes | Assess potential consequences of proposed changes |
Change Urgency | Change Management System | Priority assigned to changes based on business impact | Prioritise changes based on urgency and impact |
Change Risk Assessment | Risk Management System | Evaluation of risks associated with proposed changes | Assess potential risks and mitigate them prior to implementation |
Change Alignment | Business Strategy Alignment | Degree of alignment between changes and business objectives | Ensure changes support business goals and objectives |
Change Cost | Financial Reports | Total cost of implementing changes | Assess financial implications of change implementation |
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