Capacity and Performance Management

KPIs

Description	Source	How to calculate	How to use it
Utilization Rate	Monitoring Tools	Percentage of resource utilization	Measure efficiency of resource usage
Throughput Rate	Performance Monitoring Tools	Rate of data processed or transactions completed	Measure system throughput and performance
Response Time	Performance Monitoring Tools	Average time taken to respond to requests	Assess system responsiveness and performance
Average Load	Performance Monitoring Tools	Average workload on system or resource	Measure average load on system or resource
Peak Load	Performance Monitoring Tools	Maximum workload experienced during peak periods	Assess system capacity to handle peak loads
Resource Saturation	Performance Monitoring Tools	Degree of saturation of system resources	Measure level of resource saturation
Capacity Forecasting	Capacity Planning Tools	Predictions of future resource usage and capacity needs	Plan for future resource requirements and capacity
Performance Trend Analysis	Performance Monitoring Tools	Patterns and trends in system performance over time	Identify performance trends and potential issues
Bottleneck Identification	Performance Monitoring Tools	Identification of system components causing performance bottlenecks	Identify and resolve performance bottlenecks
Capacity Planning	Capacity Planning Tools	Development of strategies for meeting future capacity needs	Plan for future capacity requirements and growth
Scalability Assessment	Scalability Testing	Assessment of system's ability to scale and handle increased workload	Assess scalability of system architecture and components
Workload Distribution	Performance Monitoring Tools	Distribution of workload across different system components	Identify and balance workload across system components
Performance Baseline	Performance Monitoring Tools	Benchmark performance metrics used as a reference for comparison	Establish baseline for comparison and performance evaluation
Resource Allocation Efficiency	Resource Management Tools	Efficiency of resource allocation and distribution	Assess effectiveness of resource allocation and distribution
Service Availability	Monitoring Tools	Percentage of time services are available and accessible	Measure availability of services and infrastructure
Mean Time Between Failures (MTBF)	Monitoring Tools	Average time between system failures	Assess reliability and stability of system components
Mean Time to Repair (MTTR)	Incident Management System	Average time taken to repair system failures	Measure efficiency of incident response and resolution
Performance Degradation Rate	Performance Monitoring Tools	Rate of performance degradation over time	Assess rate of deterioration in system performance
Resource Optimisation	Performance Analysis Reports	Strategies for optimising resource usage and efficiency	Identify and implement improvements to resource utilisation
Cost per Transaction	Financial Reports	Average cost incurred for processing each transaction	Assess cost-effectiveness of system transactions