Supplier Management
Maturity Measures
Documentation
1
No formal documentation or contracts for suppliers.
2
Basic contracts and documentation for key suppliers.
3
Comprehensive documentation for all suppliers, including performance criteria.
4
Regularly reviewed and updated supplier documentation and contracts.
5
Dynamic, adaptive documentation aligned with business strategies and market conditions.
Tools and Automation
1
Manual processes for tracking and managing suppliers.
2
Basic tools for supplier management, such as databases for contact info.
3
Integrated supplier management systems that track performance and compliance.
4
Advanced tools with automated features for managing supplier relationships and performance.
5
AI-driven platforms for predictive analytics and risk management.
Process Integration
1
Isolated management of suppliers with no integration.
2
Basic integration of supplier data with procurement processes.
3
Well-integrated supplier management across procurement, finance, and service delivery.
4
Processes fully aligned with strategic sourcing and risk management.
5
Seamless integration with enterprise resource planning and strategic business units.
Training and Awareness
1
Minimal awareness of supplier management importance.
2
Basic training on supplier policies and how to manage relationships.
3
Regular training sessions on supplier management best practices and tools.
4
Ongoing training programs focused on advanced negotiation and relationship management skills.
5
Continuous learning and development programs tailored to emerging market trends and technologies.
Performance Measurement
1
No formal metrics for assessing supplier performance.
2
Basic performance metrics such as delivery times and contract adherence.
3
Detailed KPIs for supplier performance, including quality, cost, and reliability.
4
Comprehensive analytics to assess supplier impact on business goals.
5
Predictive performance management and real-time supplier monitoring.
Stakeholder Communication
1
Poor communication regarding supplier issues and performance.
2
Periodic updates to relevant stakeholders on supplier status.
3
Regular, structured communication with all stakeholders about supplier contributions and risks.
4
Strategic communication plans that include supplier performance reviews with top management.
5
Proactive and transparent communication strategies, including real-time updates and feedback loops.
Continuous Improvement
1
No systematic approach to improving supplier relationships.
2
Reactive improvements based on specific incidents.
3
Systematic reviews and improvements in supplier management processes.
4
Managed improvements based on data, benchmarking, and stakeholder feedback.
5
Culture of proactive relationship management and continuous optimisation based on performance data.