Software Development and Management
Maturity Measures
Documentation
1
No formal documentation; software development is ad-hoc.
2
Basic documentation of code and functionalities.
3
Comprehensive documentation including development standards, processes, and code documentation.
4
Documentation is regularly reviewed and updated, including APIs and integration points.
5
Dynamic documentation incorporating real-time updates, version control, and change management.
Tools and Automation
1
Manual coding and testing processes.
2
Basic tools for version control and simple automated testing.
3
Integrated tools for code development, testing, and deployment (CI/CD pipelines).
4
Advanced tools with comprehensive automation across the development lifecycle.
5
AI-driven development tools for predictive coding, testing, and deployment efficiencies.
Process Integration
1
Development processes are isolated and sporadic.
2
Basic integration of development with IT operations.
3
Well-defined development processes integrated across ITSM and business units.
4
Development processes are fully aligned with business strategy and operational needs.
5
Seamless integration with business processes, including real-time feedback loops and agile methodologies.
Training and Awareness
1
Minimal training provided on development practices.
2
Basic training on development tools and coding standards.
3
Regular training sessions on advanced development techniques and best practices.
4
Ongoing professional development in emerging technologies and methodologies.
5
Continuous learning culture with emphasis on innovation, security, and efficiency.
Performance Measurement
1
No metrics for evaluating development effectiveness.
2
Basic metrics such as completion times and bug rates.
3
Detailed KPIs tracking code quality, deployment frequency, and operational stability.
4
Comprehensive analytics to assess development impact on business goals.
5
Real-time, predictive analytics to refine development strategies and improve outcomes.
Stakeholder Communication
1
Poor or no communication about development status and impacts.
2
Periodic updates to IT teams on development progress.
3
Regular, structured communication with all stakeholders about development cycles and outcomes.
4
Proactive communication strategies that inform and align with business needs and user feedback.
5
Optimised communication using real-time development updates and stakeholder engagement tools.
Continuous Improvement
1
No systematic process for improving development practices.
2
Reactive adjustments based on significant failures.
3
Formal review and enhancement of development practices based on performance data and feedback.
4
Managed improvement cycles driven by data, user experience, and business needs.
5
Culture of proactive optimisation, leveraging advanced analytics and continuous feedback.