Infrastructure Management
Maturity Measures
Documentation
1
No formal documentation; infrastructure changes are ad-hoc.
2
Basic documentation of key infrastructure components and configurations.
3
Comprehensive documentation including all hardware, software, and network resources.
4
Documentation is actively maintained, regularly updated, and integrated with IT service management.
5
Dynamic, real-time documentation updated automatically with changes and configurations.
Tools and Automation
1
Manual processes dominate; little to no automation.
2
Basic tools for monitoring infrastructure and managing changes.
3
Integrated tools for comprehensive infrastructure management, including automated monitoring and control.
4
Advanced tools with automated provisioning, patching, and compliance management.
5
AI-driven tools for predictive maintenance, capacity planning, and real-time adjustments.
Process Integration
1
Infrastructure management isolated from other IT processes.
2
Basic alignment of infrastructure management with IT operations.
3
Well-integrated processes across IT service management disciplines.
4
Infrastructure processes fully aligned with business continuity and security requirements.
5
Seamless integration of infrastructure management with business operations and strategic initiatives.
Training and Awareness
1
Minimal training provided on infrastructure management.
2
Basic training on infrastructure tools and operational procedures.
3
Regular training programs covering advanced infrastructure technologies and best practices.
4
Comprehensive, ongoing training programs including disaster recovery and security practices.
5
Continuous learning environment, adapting to new technologies and methodologies in infrastructure management.
Performance Measurement
1
No formal metrics for infrastructure performance.
2
Basic metrics such as uptime and availability.
3
Detailed KPIs tracking infrastructure efficiency, reliability, and capacity utilization.
4
Comprehensive performance management including predictive analytics for future needs and issues.
5
Real-time, automated performance metrics and analytics driving proactive adjustments.
Stakeholder Communication
1
Poor communication about infrastructure status and issues.
2
Periodic updates to IT teams on infrastructure status.
3
Regular, structured updates and reports to all relevant stakeholders.
4
Proactive communication with business leaders about infrastructure performance and strategic impacts.
5
Optimised communication strategies employing real-time data for decision-making support.
Continuous Improvement
1
No systematic improvement processes for infrastructure.
2
Reactive adjustments based on failures or capacity issues.
3
Formal, structured improvement processes based on performance data and feedback.
4
Managed improvement cycles leveraging technology advances and performance insights.
5
Culture of proactive infrastructure optimization and continuous adaptation to business needs.