Capacity and Performance Management
Maturity Measures
Documentation
1
No formal documentation; capacity and performance are managed reactively.
2
Basic documentation of key systems and their performance thresholds.
3
Comprehensive documentation including capacity plans, performance benchmarks, and improvement strategies.
4
Documentation is continuously updated and includes predictive modeling and historical data analysis.
5
Dynamic documentation system integrating real-time performance data and AI-driven forecasting.
Tools and Automation
1
Manual monitoring of systems with minimal tool support.
2
Basic tools for monitoring system performance and usage.
3
Integrated tools for detailed monitoring, reporting, and predictive analysis of capacity and performance.
4
Advanced tools with comprehensive automation for real-time monitoring, capacity planning, and performance tuning.
5
AI-driven tools for predictive capacity management and automated performance optimization.
Process Integration
1
Isolated efforts in managing capacity and performance.
2
Basic integration of capacity planning with IT operations.
3
Well-defined processes integrated across IT and business for proactive capacity and performance management.
4
Fully aligned processes with business strategy, focusing on scalability and efficiency.
5
Seamless integration with business operations, supporting dynamic capacity adjustments and business agility.
Training and Awareness
1
Minimal training on capacity and performance management techniques.
2
Basic training for IT staff on tools and methods for monitoring system performance.
3
Regular training sessions on advanced techniques for capacity planning and performance management.
4
Comprehensive training programs, including workshops on latest technologies and methodologies.
5
Continuous learning culture focusing on predictive analytics and adaptive management techniques.
Performance Measurement
1
No formal metrics for evaluating capacity and performance management.
2
Basic metrics such as CPU, memory usage, and response times.
3
Detailed KPIs tracking system utilization, performance against benchmarks, and user satisfaction.
4
Comprehensive performance management integrating qualitative and quantitative data for decision-making.
5
Real-time, predictive analytics to continuously refine capacity planning and performance strategies.
Stakeholder Communication
1
Poor or no communication about capacity and performance status or issues.
2
Periodic updates to IT teams on critical performance issues.
3
Regular, structured communication protocols for reporting capacity and performance status to all stakeholders.
4
Proactive communication strategies that align with business needs and provide insights into performance optimization.
5
Optimised communication using real-time updates and collaborative platforms for stakeholder engagement.
Continuous Improvement
1
No systematic process for improving capacity and performance management.
2
Reactive adjustments based on system failures or performance degradations.
3
Formal review and improvement processes based on analytics and feedback.
4
Managed improvement cycles informed by data and technological advancements.
5
Culture of proactive optimisation and continuous adaptation, leveraging advanced analytics and market changes.