Availability Management
Maturity Measures
Documentation
1
Minimal or no documentation available.
2
Basic documentation of availability requirements.
3
Comprehensive documentation that includes policies and plans.
4
Documentation is actively maintained and updated regularly.
5
Documentation is leveraged for continuous improvement.
Tools and Automation
1
No specialised tools used. Manual tracking and reporting.
2
Basic tools used for monitoring availability.
3
Integrated tools for monitoring and managing availability.
4
Advanced tools with automated reporting and analytics.
5
Predictive tools and automation for proactive management.
Process Integration
1
Processes are unstructured and reactive.
2
Basic processes in place, mostly reactive.
3
Structured and proactive processes integrated with other ITIL practices.
4
Managed and reviewed processes with defined KPIs.
5
Optimised processes that are agile and fully integrated.
Training and Awareness
1
Little to no awareness of availability management importance.
2
Basic training on tools and processes for key personnel.
3
Regular training sessions and updates for all relevant staff.
4
Continual professional development and skills enhancement.
5
Best practices and learning shared across the organisation.
Performance Measurement
1
No formal performance measurement.
2
Basic performance metrics related to uptime.
3
Structured performance metrics with regular reviews.
4
Comprehensive performance management with predictive analytics.
5
Optimised metrics with continuous refinement based on trends.
Stakeholder Communication
1
Ad hoc or no communication with stakeholders.
2
Scheduled basic updates to key stakeholders.
3
Regular and structured communication with all stakeholders.
4
Strategic communication aligned with business objectives.
5
Proactive and predictive communication strategies.
Continuous Improvement
1
No formal approach to improvement.
2
Recognition of the need for improvement.
3
Formal improvement plans in place.
4
Managed improvement initiatives based on performance data.
5
Culture of continuous improvement and innovation.